Legal

Terms & Conditions

Last updated: August 2026

Please read these Terms & Conditions carefully before using our website or services. By accessing www.aquaocean.ltd, placing an order, or subscribing to any rental plan, you agree to be bound by these terms.

1. General Terms

  • These Terms & Conditions ("Terms") govern your access to and use of the website www.aquaocean.ltd and the products and services offered by AQUAOCEAN PRIVATE LIMITED ("AquaOcean", "we", "us" or "our").
  • We provide water purifier sales (buy), rental/subscription plans, free installation, scheduled maintenance, AMC, and franchise services, subject to availability and service-area restrictions.
  • You confirm that you are at least 18 years of age and legally capable of entering into this agreement.
  • By providing an e-mandate authorization, you agree to receive communication (SMS, WhatsApp, email or call) regarding your subscription, service visits, payments and offers.

2. Subscription & Rental Plans

  • Rental plans are offered from ₹299 per month to ₹599 per month. The applicable plan depends on the model chosen and the service area.
  • The monthly rental includes the purifier, free installation, and scheduled maintenance. Filters are replaced as per schedule at no additional cost. Rent is payable in advance for each billing cycle.
  • Each rental plan carries a minimum lock-in/commitment period of 12 months, unless stated otherwise at the time of booking.
  • Eligible customers may avail a 7-day free trial. The trial is available only on select plans and models, and as per the applicable offer terms. If you do not continue after the trial, the machine must be returned within the trial period.

3. Booking & Security Deposit

  • A refundable security deposit is required before installation for rental plans. The deposit amount is communicated at the time of booking and must be paid digitally via e-mandate or online payment — cash is not accepted.
  • Your booking is confirmed only after KYC verification and receipt of the security deposit.
  • Once you raise a cancellation request, our team will confirm and initiate cancellation; our technician will visit and pick up the machine from the installation address.
  • The security deposit is credited to your bank account / original payment source within 7 business days after the product passes quality control, subject to any applicable deductions.

4. KYC / Verification

  • To avail our services you must complete KYC verification by providing a valid photo ID proof (Voter ID, Driving Licence, Passport, or Bank Passbook with photo and stamp) and address proof (rent agreement, electricity/water/gas/postpaid bill not older than 3 months, bank passbook updated within 45 days, house allotment letter, property tax receipt, loan receipt, or insurance document).
  • Installation is carried out only after your KYC is approved.
  • You must provide true, accurate and complete documents. AquaOcean may reject an application in case of any discrepancy.

5. Delivery & Installation

  • Installation is free for all rental plans and for purchased purifiers within the applicable service area.
  • Delivery and installation may be completed at the same time or within a few days of each other, depending on the service area and technician availability.
  • If you receive a damaged product at the time of delivery or installation, inform our team immediately (within 24 hours) so that the product can be replaced. No damage charges will apply if the damage is reported at the time of delivery/installation.

6. Service & Maintenance

  • Scheduled maintenance and filter replacement are included in all rental plans at no extra cost.
  • Purchased purifiers come with a 1-year comprehensive warranty covering manufacturing defects. Extended AMC plans are available for continued coverage.
  • You can raise a service request through our website, phone or WhatsApp. Service visits are scheduled at the earliest available slot in your area.
  • Damage caused by misuse, tampering, or unauthorized repair is not covered and is chargeable.
  • Technical issues not caused by the customer will be repaired, or the machine will be replaced by AquaOcean, at no additional cost.

7. Payments — E-Mandate & No-Cash Policy

  • All payments for rental/subscription plans must be made through e-mandate (auto-debit) from your bank account or card. By subscribing, you authorize AQUAOCEAN PRIVATE LIMITED to automatically debit the monthly rental from your registered account on the scheduled due date.
  • No cash payments are accepted for any service, rental, deposit, or charge. All payments, including the security deposit, must be made through digital modes only — e-mandate, UPI, cards, or net banking.
  • Refunds are processed within 24–48 hours of approval and are credited to your original payment source within 5–7 business days.
  • If an auto-debit fails, AquaOcean may retry the e-mandate up to 3 times over 7 days. If dues remain unpaid, the subscription may be suspended and ultimately terminated, and outstanding amounts remain recoverable.
  • Rent is payable in advance for each billing cycle. Non-payment may initiate automatic machine removal; outstanding dues remain payable.
  • If the customer fails to pay the monthly rent for 2 consecutive months, or repeatedly rejects or ignores AquaOcean's payment reminders, AquaOcean shall have the right to remove the machine from the installation address without any further notice. Outstanding dues and any applicable charges remain payable by the customer.
  • It is the customer's responsibility to track and make all payments on time, and to provide valid, correct and current notice and communication details (including registered mobile number, WhatsApp number, email and address). The customer must promptly respond to AquaOcean's payment reminders and share all required details/notices so that AquaOcean can communicate and notify the customer first before taking any action.

8. Returns & Cancellations

  • You can cancel your subscription in any of the following ways: (a) call our customer care at +91 85298 52904; (b) write to us at info@aquaocean.ltd; or (c) visit our office in Raipur.
  • On cancellation, our technician will pick up the machine from the installation address. After the product passes quality control, the security deposit is refunded to your bank account within 7 business days.
  • Any unpaid rental dues, relocation charges, or applicable damage charges will be adjusted against the deposit before refund.
  • In case of a manufacturing fault in a purchased purifier, the product's warranty terms shall apply.

9. Damage Charges

  • The rented purifier remains the property of AquaOcean. You are responsible for returning the product in good condition, normal wear and tear excepted.
  • In case of damage, breakage or loss of the product, AquaOcean is entitled to claim the loss and charge for the damage. Indicative charges are listed below.

Damage charges:

  • Customer-caused RO machine damage: ₹9,999
  • Customer-caused RO cover damage/loss: ₹250

Damage charges may be revised from time to time; the charges applicable at the time of damage assessment shall apply. If you receive a damaged product at installation and report it at the time of installation, no damage charges will apply.

10. Offers & Referrals

  • Referral rewards are subject to the Refer & Earn offer available on our website. Referrers must be registered and active customers.
  • Rewards are paid only after the referred customer's purchase/rental is completed and active. AquaOcean reserves the right to verify any referral and reject or delist referrals at its discretion.
  • Referrers act in their individual capacity and do not become an employee, agent, or representative of AquaOcean by participating.
  • AquaOcean reserves the right to modify, suspend, or withdraw any offer at any time without prior notice. All trademarks, copyrights, and intellectual property of AquaOcean remain its property.

11. Limitation of Liability & Warranty

  • AquaOcean's total liability arising out of or in connection with any product or service shall not exceed the amount paid by you for that specific product or service.
  • AquaOcean shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.
  • Nothing in these Terms limits any right you may have under applicable consumer protection laws.

12. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh, and shall first be referred to arbitration in Raipur in accordance with the Arbitration and Conciliation Act, 1996.

13. Amendments & Changes to Pricing

  • AquaOcean reserves the right to amend, modify, or update these Terms & Conditions, as well as its pricing, rental plans, service charges and offers, at any time. We will notify you of material changes, including changes to pricing, at least 30 days in advance on this page and through your registered contact details.
  • Continued use of our services after changes are published constitutes acceptance of the revised Terms. Any change in pricing will become applicable from the next billing cycle after due notice, unless otherwise communicated.
  • Except where prohibited by law, the customer acknowledges that no verbal statement, promise or representation by any representative of AquaOcean overrides these written Terms, and all final amendments and notices shall be those published by AquaOcean in writing.

14. Contact

  • For any questions regarding these Terms & Conditions, contact us at:
  • Email: info@aquaocean.ltd | Phone / WhatsApp: +91 85298 52904
  • Address: AQUAOCEAN PRIVATE LIMITED, Raza City, Gokul Nagar, Raipur, Chhattisgarh, India
  • Website: www.aquaocean.ltd

15. Late Payment

  • A late payment fine of ₹100/- is applicable if the monthly rent remains unpaid after 7 billing days from the due date.

16. Early Termination

  • Each rental plan has a minimum lock-in period of 1 year.
  • If you terminate the subscription before the lock-in period ends, 50% of the Security Deposit will be deducted.

17. Taste Service

  • 4 taste-related service visits are free with your rental plan.
  • Additional taste-related visits are charged at ₹99/- per visit.

18. Relocation

  • 1 free relocation is provided per year.
  • Additional relocations are charged at ₹299/- per relocation.
  • The technician visit for relocation is completed within 3–5 working days after intimation.

19. Ownership & Restrictions

  • The RO machine remains the property of AquaOcean Pvt. Ltd.
  • The customer must not sell, transfer, rent, pledge, or modify the machine.
  • The customer must not move, repair, or service the machine without company authorization.

20. Service Requests

  • To raise a service request, kindly record a short video of the RO issue and mention the reason.
  • Share the video and reason on the company-provided WhatsApp Number from your Registered Mobile Number.