Question 1

How much does RO rental cost?

Accepted Answer

Our RO rental plans start at ₹299/month for the Basic plan, ₹349/month for Premium, ₹399/month for Family, ₹449/month for Complete UV, ₹499/month for Commercial and ₹599/month for Commercial UV. All plans include free installation, filters, and maintenance.

Question 2

Is there any upfront cost or security deposit?

Accepted Answer

There is no machine cost. A refundable security deposit is required before installation, which is refunded when you return the machine (subject to condition).

Question 3

Are there any hidden charges?

Accepted Answer

No. The monthly rental covers the purifier, installation, all filters, maintenance visits, and service support. The only additional cost is GST.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your plan by contacting our support team. Changes take effect from the next billing cycle.

Question 5

What is the minimum commitment period?

Accepted Answer

All rental plans have a minimum lock-in period of 12 months. Early termination before 12 months incurs a 50% security deposit deduction.

Question 6

How long does installation take?

Accepted Answer

Installation typically takes 30-60 minutes. Same-day installation is available in most areas if you book before 2 PM.

Question 7

Do I need a water connection nearby?

Accepted Answer

Yes, you need a water tap and a power outlet near the installation point. Our technician will check compatibility during the installation visit.

Question 8

Can I choose my installation time?

Accepted Answer

Yes. When you book, you can select your preferred date and time slot. We offer morning and afternoon slots.

Question 9

What happens if I move to a new house?

Accepted Answer

You get 1 free relocation per year. Our technician will uninstall the purifier from your old address and reinstall it at your new address.

Question 10

How often are filters replaced?

Accepted Answer

Filters are replaced as per the manufacturer's schedule — typically every 6-12 months depending on the filter type and water quality. All replacements are included in your rental plan.

Question 11

What if my purifier stops working?

Accepted Answer

Contact us via phone, WhatsApp, or our booking portal. We'll schedule a service visit at the earliest available slot. Technical issues not caused by misuse are repaired at no extra cost.

Question 12

Do you provide AMC (Annual Maintenance Contract)?

Accepted Answer

For rental customers, maintenance is already included. For purchased purifiers, we offer separate AMC plans starting at ₹1,999/year.

Question 13

Can I raise a service request online?

Accepted Answer

Yes. You can raise a service request through our website, WhatsApp, or by calling our support number.

Question 14

Which cities do you serve?

Accepted Answer

We currently serve Raipur, Bhilai, Durg, and Bilaspur in Chhattisgarh. We're expanding to more cities soon.

Question 15

What payment methods do you accept?

Accepted Answer

All payments are digital — e-mandate (auto-debit), UPI, credit/debit cards, or net banking. We do not accept cash payments.

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